Language Services
Buncombe County Schools appoints a School/Family Support Specialist to coordinate the Language Services for the school-wide district.  BCS employs on-call interpreters and translators for Spanish, Russian, Ukrainian and Moldovan.  When the need arises for a different language, BCS strives to identify, with the help of certain community organizations, an interpreter or translator to be used as an outside contractor for the specific event.
 
 
Procedures to Request Interpretation or Translation Services 
Each school within Buncombe County Schools shall designate a person (called the school designee) who will coordinate with the School/Family Support Specialist in the central office, the translation and/or interpretation needs of the staff.  The School/Family Support Specialist, in turn, will assign the job to the specific interpreter and/or translator.  
 
***Please note the difference between an interpreter and a translator.  An interpreter converts any oral or spoken language from one language to another, either in person or over the phone, including at parent-teacher conferences and school events.  A translator converts written materials of documents, including flyers, letters, and handbooks.  
 

Interpretation (in-person, oral or spoken):

  1. The school designee submits an Interpreter Request form.
  2. All requests must be submitted at least two weeks in advance but BCS understands that, in some instances, emergency meetings will need to be coordinated.
  3. The School/Family Support Specialist coordinates with the interpreter(s) and parents, then informs the school designee as soon as the meeting has been confirmed with all parties.
 
Written Translations (written documents, such as flyers, letter, handbooks):
 The school designee submits the Request for Translation, together with the document to be translated, 2-3 weeks prior to the deadline.
 
 

Phone Call Contact:

  1. The school designee submits a Phone Call by Interpreter Request form.
  2. The School/Family Support Specialist coordinates with the interpreter(s).  The school designee is notified as soon as the message has been relayed.
 
Buncombe County Schools will train, monitor and evaluate interpreters, in order to provide a quality experience for both families and schools staff. 
 
In order to protect the educational rights and privacy of families, and to avoid and potential violations of the Family Educational Rights and Privacy Act (FERPA), the use of school personnel who are also employed as interpreters will be limited at their base school except for school-wide events such as parents programs or workshops.
 

Students as Interpreters

The use of students as interpreters is not allowed in Buncombe County Schools, and it is considered a violation of the approved standards by BCS.

 

Contact Information
Language Services Coordinator:
Vicky Arenas Lopez
Phone: 828-350-2295
Fax: 828-225-5278
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